Senior Manager, APAC Digital Technology Infrastructure Lead
Apply remote type On-Site locations Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, MalaysiaTime Type:Full timeDate Posted:2024-11-08Country:MalaysiaLocation:Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, MalaysiaThe APAC Digital Technology Infrastructure Lead will be accountable and responsible for all infrastructure project and operations in the region. This is an exciting position that involves partnership with Otis global IT suppliers in Network, Compute/Storage, and Cloud, collaboration with global and regional Digital Technology teams to provide excellent service levels in IT services to your end users. You will report to the Asia regional DT Infrastructure lead who will provide you access to mentorship, development opportunities, and exposure to a multicultural work environment.Essential ResponsibilitiesProject Management:Owning and delivering global or regional projects in APAC and at times across multiple geographic regions.Process Management:Drive the DT supplier teams in SLA continuous improvement and oversee the RCA review to drive solutions with measurable results.Operation Excellence:Ensuring operational support and adoption of our standard process and global IT solutions to meet business needs.Technical Expertise:Providing technical expertise and guidance to the regional DT team for IT Infrastructure solutions in collaboration with WHQ SME.Reporting:Preparing and delivering reports on projects, operations, and incidents.Supplier Management:Manage Otis global suppliers to ensure they are delivering and operationally fulfilling their scope of work, meeting or exceeding their SLA & KPI.Process Improvement:Identifying and implementing improvements to support processes to reduce cost and optimize operational efficiency.On-call Support:Participating in MIM or PI incidents and being available for out of office hours support when needed.Team Management:Fostering collaboration, managing resources, and ensuring strong team dynamics with IT Vendors, Otis DT team & end users.RequirementsA bachelor's degree in computer science or related field, or equivalent regional experience or qualification.Excellent verbal, written, and presentation skills in English & Chinese.Proactive attitude, customer service-oriented approach & willingness to meet or exceed expected service level.15 years' experience in related field.Ability to work effectively both independently and as part of a team.Experience in networking, server computer, storage, SDWAN, AD, MS-Azure desired.Relevant project management or technical accreditations such as PMP, CCNA/CCNP/CCIE, Cloud (AWS, Azure, GCP) certifications.Compensation & Benefits:Per HR policyIf you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects, and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.If you would like to learn more about environmental, social, and governance (ESG) at Otis click here.Become a part of the Otis team and help us #BuildWhatsNext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ****** Policy and Terms:Click on this link to read the Policy and TermsAbout Us
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.#J-18808-Ljbffr