Accountable
Serve as the focal point of contact for the Key Accounts assigned, develop and maintain strategic/operational multi-level relationships.
Be the point of liaison with the Key Accounts on all business-related matters pertaining to the overall business growth, including identification of potential new business opportunities, RFQ/RFI management, contractual agreement and service level performance.
Develop Key Account Development Plan including mapping out client's value chain, our competitive landscape, account penetration strategy, customer relationship matrix and our value selling propositions.
Prepare annual Key Account budget with close monitoring to meet or exceed plan.
Manage client's service escalations and work jointly with internal stakeholders for effective issue resolution.
Support the implementation of new business won.
Organize Business Reviews and Workshops with clients as required.
Responsible
Achieve sustainable growth in terms of volume, revenue and GP.
Update CRM SalesCloud to reflect the latest Customer profile, Account Development Plan, pipelines and results.
Manage account receivables and meet overdue targets.
Minimum Requirements
Degree holder or equivalent industry specific qualification.
Preferably 6 to 10 years of relevant commercial experience in international transportation and logistics industry.
Strong business acumen with the ability to influence outcomes across multiple products and locations.
Excellent interpersonal skills and commercial negotiation experience.
Effective communication and presentation skills.
Excellent financial and process analytical skills.
Good listening and moderation skills.
Excellent command of spoken and written English.
Our Offer
Professional Development: We're strong believers in continual training and development for our people. After all, your success is our success.
Total Rewards Package: DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance: Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally: See the world with DB Schenker! If you're searching for an international challenge, we offer plenty of opportunities.
Employee Insurance Benefits: We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).#J-18808-Ljbffr