Job ResponsibilitiesSales, Marketing & Leasing:
Develop and implement effective sales and marketing strategies to achieve business objectives and sales targets by the Company.
Manage sales and marketing budget to ensure all sales activities are within the set budget.
Responsible to lead, guide, motivate and support the sales team to achieve their individual and group target.
Maintain a strong and good relationship with potential customers and real estate agents.
Manage and coordinate with Real Estate Agencies to achieve sales numbers.
Monitor sales performance, track regularly and identify areas for improvement.
Source & secure potential tenants.
Ensure lease agreement, renewal, monitor rental collection and follow-up on arrears and issues with defaulting tenants.
Ensure compliance on fit-out and manage handover process, ensuring it is done smoothly.
Keep abreast of industry practices and leasing regulations.
Oversee day-to-day activities in the sales gallery which includes monitoring the staff on daily operations such as sales inquiries, leads management, project briefing, contract & mortgage signing and after sales service.
Constantly update the Management on the requirements of the property market.
Ensure the sales team executes market research and analysis of the property market.
Customer Service:
Oversee the customer service team for assigned development.
Provide guidance to the team in handling customer complaints and ensure the customer service team follows up and resolves customer complaints and defect rectification works effectively and efficiently.
Monitor and guide the team to resolve inquiries and complaints by determining the problem, providing the best solution to resolve the problem and ensuring the task is carried out timely.
Prepare aging report for customer complaints and defect rectification works.
Maintain a good relationship with the internal and external team.
Ensure the team keeps track of and records all customer complaints, comments, and solutions provided.
Ensure that sales documentation is well prepared in accordance with the company's policies and procedures.
Any ad-hoc tasks as assigned by your superior.
RequirementsPossess a Diploma or Degree in Marketing, Business Administration or equivalent with minimum 10 years' working experience in the property development industry.
Strong command of both written and spoken English and Mandarin.
Pleasant disposition with strong communication, interpersonal and presentation skills.
Innovative, highly self-motivated and ambitious in achieving goals.
Ability to work under pressure.
Ability to work under minimum supervision with a strong sense of responsibility.
Ability to demonstrate strong customer service skills and effectively address customer needs.
Effective problem-solving skills.
Strong leadership skills with the ability to motivate the sales team.
For interested applicants, please email your updated CV ****** .#J-18808-Ljbffr