Job summary: Manage client accounts to ensure smooth client business integration and drive business growth of clients. Managing operating departmental budgets and costs Accountable for net sales/EBIT/headcount responsibility, where applicable. General responsibilities: Manage day to day operations, and coordinate with internal and external stakeholders to ensure operations are executed smoothly. Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable. Gather and report client operational results in comparison to KPIs set in the service level agreements Take necessary actions to resolve clients' operational issues/service complaints Manage and schedule business communications and business review meetings with clients' management teams Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate Act as a DKSH representative to communicate all other necessary issues to clients' management teams To collaborate with Principal brand owners in improving trade marketing and sales strategies Stock management & inventory to minimise Out Of Stock (OOS) issue and stock expiry. Functional skills and knowledge: Demonstrate strong understanding of FMCG industry/business/products. Demonstrate strong client management and communication skills Proven project management skills Strong analytical background and knowledge of statistical analysis methods Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions Demonstrate fluency in English, both written and spoken. Able to communicate in Chinese is an added advantage. Demonstrate proficiencies in office productivity tools (e.g. Excel – Pivot Table & Vlookup, Word and PowerPoint) Leadership responsibilities: Manage and oversee team's delivery of team/function goals to drive execution against goals set Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning. Education: Bachelor's degree in Business Administration, or an equivalent degree will be an added advantage. Work Experience: Minimum five (5) years' experience in a product management / client management role in FMCG industry. Preferred experience of three (3) to five (5) years sales in General Trade (GT), International Key Account (IKA) and Local Key Account (LKA) in FMCG industry. Minimum three (3) years' experience in a managerial capacity. #LI-MY1
