Senior Merchant Service Executive (Penang Island)

Job ResponsibilitiesTo ensure Easy Payment Product Sales & operations are functioning well.
Maintain a good level of merchant servicing.
Monitor merchant sales performance, identify and develop new accounts.
Handle & follow up on merchant's complaints & feedback.
Active engagement with the merchant.
Conduct training for new merchants.
Create and build a good relationship between the organization and merchants to foster loyalty as business partners.
Monitor sales claims and ensure no sales claims expire.
Job RequirementsDegree or Diploma holder in any discipline.
STPM/SPM with a minimum of 3 years related experience and leadership experience.
Lesson planning skills to systematically incorporate key elements into lessons.
Presentation skills to effectively deliver content to participants.
Able to communicate with all levels and target audiences.
Listening skills to empathize and consider others' ideas.
Persuasion skills to motivate others into positive actions, attitudes, and behavior, with the ability to handle & manage stress.
Good command of English and Bahasa Malaysia.
PC literate.
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