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ResponsibilitiesMaintain and optimize network architecture for Wide Area Network (WAN), ISP Network and Data Center Network, including routers, switches, load balancer, bandwidth shaper, firewall, and related configurations
Oversee the daily operation of the company's network, ensuring optimal performance and security
Perform regular network maintenance, upgrades and optimization to ensure system reliability and efficiency
Provide advanced technical support and troubleshooting for network issues, including root cause analysis and resolution
Serve as an escalation point for network-related incidents, providing second or third-level support
Lead incident management efforts to quickly resolve network issues and minimize downtime
Perform root cause analysis for network incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence
Oversee problem management processes to ensure systematic handling of network problems and continuous improvement of network performance
Monitor network traffic for security threats and vulnerabilities, and take appropriate action to mitigate risks
Collaborate with vendors, service providers and other stakeholders to ensure the procurement and maintenance of network equipment and services
Maintain comprehensive documentation of network configurations, processes, and policies
Generate regular reports on network performance, incidents and security, providing insights and recommendations for improvements
Provide guidance, training and mentorship to Tier-1 Network Management Centre (NMC) and Tier-2 Network Operations staff
Create Knowledge Base documents and mentor Tier-1 and Tier-2 Teams through knowledge transfer sessions
Lead or participate in network-related projects, including planning, scheduling and coordinating resources
Ensure projects are delivered on time and within budget, meeting technical specifications and business objectives
Perform physical cabling, implementation and configuration tasks for both business and company networks
Handle purchase requisitions for all Value-Added Services (VAS) Network equipment and services as needed
Actively assist Customer Engineering and Sales in post-sales support by attending customer meetings to gather feedback on service and end-user experience
Collaborate with Project and Engineering architects to design, test, and implement functional IP networks
RequirementsBachelor's degree in Computer Science, Information Technology, Computer Engineering or a related field
A minimum of 3 years of experience in network engineering or a related field
Experience with incident management, problem management and root cause analysis
Industry certifications such as Cisco Certified Network Associate/Professional (CCNA/CCNP) or equivalent certifications is a plus
Certifications from other networking vendors like Huawei, Juniper (e.g.
JNCIP, JNCIE) or similar are beneficial
Good background in IP networking, including hands-on experience with routing and switching protocols (e.g.
RIPv2, OSPF, BGP)
In-depth knowledge of network infrastructure components, including routers, switches, load balancers and firewalls
Knowledge of virtualization platforms like VMware, Nutanix or similar and experience with cloud networking (e.g.
AWS, Azure) is a plus
Experience in scripting or automation (e.g.
Python, Ansible) for network management tasks is an advantage
Fluent in English, both written and verbal, with a strong educational background
Self-motivated, quick learner and a team player with the ability to perform tasks with minimal supervision
Willingness to work on a standby basis
Willingness to travel to gateway or remote sites across the nation as required
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a network engineer?
What's the highest level of Cisco wireless certification that you have completed?#J-18808-Ljbffr