Your roles and responsibilities: Provides on-site or remotely for technical support to troubleshoot and resolve hardware and software issues. Propose, plan and implement upgrades to help maintain / improve current network infrastructure.Proactively and effectively communicates status, plan-of-action, and resolution of issues. Effectively manages case escalations to vendor while maintaining excellent communication among the teams. Manages multiple cases and prioritises based upon business needs.Managing assigned projects and program components to deliver services in accordance with established objectives.Manage and drive the implementation team to deliver all necessary documentation for the successful completion of the project (including solution configurations and diagrams) and ensure teams follow the correct procedures, policies and documentation requirements across project phases. What we need from you: At least 4 years working experience in network and security-oriented positions giving support and/or performing installations of networking environments.Good verbal and written English communication skills. Personality traits - pleasant personality, good attitude, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical and team player.Technical knowledgeCisco Network Security technology domain such as Cisco ASA & Cisco Firepower. Cisco Network Technologies such as Catalyst and Nexus. Fortinet's technologies and solutions.Network switches, routers and network load balancer. LANs and WANs operations and technology (Highly available, redundant networks, VLAN – setup and implementation, Virtual Private Network (VPN), Quality of Service (Qos), Routing protocols (BGP, OSPF).Must be able to relay technical information to users/audience with varying skill levels.Must have common sense.Ability to work with all levels of staff within and outside of IT and outside the organisation.Certifications highly desired CCNA, CCNP, Fortinet NSE, CompTIA Network+ and any related certifications.Possess a Degree in Computer Engineering, Computer Science/Information Technology or its equivalent.