Senior Operations Analyst, HR Shared ServicesJob Title:Senior Operations Analyst, HR Shared Services
Job Description:
The Role:The Senior Operations Analyst, HR Shared Services is responsible for managing end-to-end payroll processing for APAC countries including Malaysia and Taiwan.
Ensure the accurate and timely salary disbursement and compliance with local regulations and company policies.
Provide necessary reports and analysis to management as required.
This position works closely with Corporate HR and Local HR departments, employees, and management.
Collaborate with stakeholders to improve processes, implement changes to HR (Payroll) processes or programs to maximize efficiency.
Support special projects within the EBSC HR organizations.
Other duties as assigned but not limited to above.
In this role you will:
Deliver operational excellence of Payroll processing.
Identify opportunities and deliver continuous process improvements as part of the EBSC HR team to support the further development of the Shared Services HR function.
Data Management:
Deliver to regional payroll solution requirements, time and attendance, and statutory processing, to maintain compliance with legal, fiscal, and regulatory requirements.
Process Efficiency and Automation:
Support the execution of Global Process Ownership for processes as defined and assigned by our Corporate HR office.
Drive success through working with peers and teammates across geographies on common ways of working, process improvements, and initiatives.
Identify opportunities for process improvement through process efficiency and/or automation.
Partner cross-functionally to address operational requirements and compliance.
Be a key team member in automation initiatives for the Function as assigned by Corporate Office.
Partner with and influence required business partners to drive process, systems, and organizational changes successfully.
Service Delivery:
Continuously meet the target of delivering a comprehensive set of performance metrics.
Investigate and resolve complex issues that arise regarding policies, processes, and practices.
Deliver excellent customer service and operational excellence to regional HR customers, monitoring inquiries and internal customer satisfaction and providing escalated support as needed.
Ensure all service delivery is in full compliance with all audits, certification, HR policy, and Employee Handbooks as related to processes and services delivered in the EBSC HR.
Traits we believe make a strong candidate:
8+ years of experience in payroll administration or payroll processing, ideally with experience in Malaysia or Taiwan payroll processes.
Bachelor's Degree in Human Resources, Finance, or related field.
Proven track record of handling complex payroll tasks.
Good knowledge/experience of payroll and related statutory labor laws required for payroll-related calculations.
Experience with payroll software (such as Workday, ADP, or SAP system) will be an added advantage.
Attention to detail with the ability to deliver quality output whilst working under pressure and tight timelines.
Strong problem-solving skills with the ability to manage complex payroll processes independently.
Preferably with MNC experience.
Payroll accounting, SOX, and automation experience would be added advantages.
Fluency in Mandarin is essential to process Taiwan payroll.
Position Specific Competencies:
Results orientation:
Accuracy is crucial in payroll to ensure employees are paid correctly and on time.
Consistently meet and beat targets set.
Operate with personal ownership.
Mindset and proven track record for continuous innovation and continuous improvement through people, process, and technology.
Hold self and others accountable for delivering high-quality results on time.
Customer Orientation:
Dedicated to meeting the expectations and requirements of internal and external customers.
Utilize internal customer information to understand customers' business issues and needs for improvements in services.
Establish and maintain effective relationships with customers and gain their trust and respect.
Genuinely enjoy working with customers to build long-term partnerships.
Key to creating a customer-focused culture throughout their team/department/business unit.
Change management:
Using in-depth HR operations, process, and technology knowledge to identify opportunities for positive change.
Able to drive change and help organizations navigate changes affected via transition of processes, process, or automation changes.
Project Management:
Able to break down projects into clear deliverables and lead the projects to successful completion.
Business Partnership:
Demonstrate strong business partnership skills and ability to work across teams to achieve desired business outcomes.
Strong team player, able to communicate the shared vision of success with the team.
Create a sense of belonging in the team.
Encourage collective problem-solving amongst team members.
HR Operations:
Having experience in HR (Payroll) Operations including but not limited to Time and Attendance and Payroll administration.
Your success will be measured by:
PEOPLE AND TEAMWORK:
We will treat people with respect and dignity in a collaborative environment that aligns the organization, achieves high performance, and rewards team success.
ACCOUNTABILITY, INTEGRITY, AND TRUST:
We will act honestly and consistently with all; accept responsibility to deliver results and commit to openly communicate.
CREATIVITY AND INNOVATION:
We are committed to an environment in which people are encouraged to disseminate knowledge, take risks, openly share ideas, and turn them into business opportunities.
DEDICATION TO EXCELLENCE:
We will set high standards for performance and strive to be best in class through outstanding leadership at all levels.#J-18808-Ljbffr