This role reports to the General Manager and is fully accountable for Revenue growth, Profitability and Total Customer Satisfaction (TCS) capability of a cluster of customer accounts.
The incumbent will manage and lead a team of Program Management and Functional Group Expertise to deliver objectives and goals set by the General Manager.
Financial
• Achieve the targets set for revenue, gross margin and profitability.
• Manage and improve Gross Margin, GM/TC ratio, BOM cost, Total Cost, inventories, etc.
• Minimize and settle Excess & Obsolescence (E&O) & overdue Account Receivable (AR).
• Prepare quote proposal and work closely with customers to win new RFQs.Leadership
Lead a team of Program Management Team and draw Functional Group Expertise resources from Engineering, Production & Planning, Materials & Planning, Quality Assurance and Support functions such as Finance, HR and IT, etc.
to deliver overall objectives and targets set by General Manager.
Lead by walking-around-shop-floor on regular basis and work closely with the assigned Production Team and Functional Group Teams to monitor and achieve TQRDCE KPIs.
Develop and motivate a strong team to serve customers with the aspiration to build a center of excellence for certain strategic and key customers and technology.
Total Customer Satisfaction
Oversee, coordinate and manage new product launch with the help of the assigned Functional Group Expertise teams.
Review and propose on cost reduction requested by customers.
Create touchpoints to visit and interact with customers for new business opportunities.
Engage in customer directly to discuss on critical material shortages, delivery, forecast and open issues to achieve on time delivery (OTD) targets regularly.
We are very selective on the candidate to hire for this crucial role.
Candidates who meet the following criteria are highly invited to apply.
Strong problem solving and analytical skills.
Able to work in a fast paced environment.
Ability to multi-task.
Always prepared and hands-on where required.
Knowledge in SAP is added advantage.
Preferably familiar with Program Management/ Business Unit role.#J-18808-Ljbffr