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We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Operations Officer to join our team.
Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job BriefWe are looking for a Senior Operations Officer to join our team.
Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
ResponsibilitiesManage daily stock for installation jobs, submit weekly and monthly summary reports, raise purchase orders for overseas parts and headquarters to replenish stock.
Work with the technical team to ensure IoT device installation and new installation schedules are met within the timeline.
Call and follow up with customers to schedule the installation of Cartrack systems.
Handle customer inquiries via inbound calls and email correspondence.
Escalate inquiries or issues to relevant departments and ensure proper follow-up.
Manage and process sales agreements.
Assist with any administrative duties and perform any ad-hoc duties, as required.
RequirementsMinimum 2 years experience in technical operation-related jobs.
Computer/IT knowledge (PC Windows, MS Word, Excel, etc.).
Possess technical knowledge.
English literacy (advantage).
Honest and upright person.
Team player.
Cartrack is a leading global provider of fleet management solutions with a focus on technology development to increase productivity and safety.
Cartrack already has an extensive footprint in Africa, Europe, Asia, and the Middle East.
With an active subscriber base of more than 1 million, Cartrack ranks among the 10 largest telematics companies globally.#J-18808-Ljbffr