?????? ??????????: Full Time Senior QAQC Executive (Immediate Hiring) ????
??????????????????: Bandar Menjalara, Kepong
?From RM3.3k - 3.5k
5.5 working days
930am - 630pm
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?Good communication and interpersonal skills
?Organized, Proactive and adept at managing task
?Attention to detail and problem-solving skills
?Positive attitude, willingness to learn, and adaptability
?Well time management, multitasking skill
?Possess driving license
?1+ years of experience in quality assurance, quality control, or a similar role in the hospitality industry
?knowledge on Microsoft office
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?Conduct regular inspections of guest rooms, ensuring cleanliness, functionality, and that amenities are in place to meet guest expectations.
?Identify and report any maintenance issues (e.g., faulty fixtures, wear and tear) to the maintenance team for prompt resolution
?Oversee final inspections for VIP rooms and ensure that all units meet or exceed the hotel's quality standards before guest arrival
?Evaluate the performance of housekeeping, front desk, and other operational staff, ensuring adherence to service standards and proper execution of daily tasks.
?Monitor and assess staff interactions with guests, evaluating professionalism, engagement, and adherence to hotel policies
?Provide ongoing training and support to staff, reinforcing quality standards, service etiquette, and team alignment with the hotel's guest service goals
?Maintain up-to-date records of quality standards, inspection results, and corrective actions taken for units and staff
?Compile monthly quality reports, summarizing unit conditions, staff performance, and any areas requiring attention for the QA/QC Manager
?Assist in developing new quality assurance processes or updating existing protocols to maintain high standards as guest expectations evolve
?Assist the Manager in resolving any issues or concerns
Company Benefits:
-Annual Bonus
-Incentives
-EPF, SOCSO & EIS
-Annual Dinner
-Medical Claim
-Mileage Claim
-Friendly & flexible working environment