Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.JR49532 Senior Quality Engineering ManagerAs a DRAM Quality Engineering Manager at Micron Technology, Inc., oversees Failure Analysis (FA) of customer-returned product, report analysis at the electrical and physical level, root cause, and establishing an associated containment plan. We constantly work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. The Manager promote Team member to learn knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.The DRAM Quality Engineering Manager develop team member ability to work on multiple customer's feedback, while providing detailed and timely follow-up between all applicable internal organizations at Micron.Responsibilities and TasksManage FA of Customer ConcernsUnderstand the customer complaint as it relates to the DRAM component or moduleWhen not already provided, initiate contact with customer or customer representative to identify specific failing conditionsOversee and direct initial bench level, system level, and ATE level analysis and interpret resultsCoordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret resultsHandle Communication of Results with Manufacturing and Engineering TeamsReview feedback/Corrective Action (CA) from various manufacturing areasAsk follow-up questions as necessary to provide an adequate customer responseTranslate results to a customer friendly formatAnalyze data from various sources for trends and variationsCommunicate the needed process improvementsProvide FA Reports to External CustomersSummarize the RMA background and FA resultsIdentify the root cause and potential improvements for use in reportsIdentify and provide containment information associated risk assessmentGenerate both interim and final FA reports for customer consumptionProvide customer support for ongoing questions/concerns related to the FA reportLearn Knowledge of Device Capabilities and CharacteristicsUnderstand the latest process technologyRecognize differences from previous technology nodes with the associated risksUnderstand the datasheet specifications for each deviceStay up-to-date on common customer DRAM applicationsPartner with field support teams to understand ongoing customer statusEducationBachelor's or Master's Degree or equivalent experience in Electrical/Electronic/Physics/Computer Engineering ExperienceExperience candidates are encouraged to apply.Requirements:Excellent verbal and written communication skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Strong supervisory and leadership skills.Proficient with Microsoft Office Suite or related software.About Micron Technology, Inc.We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit micron.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.To request assistance with the application process and/or for reasonable accommodations,please contact Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
