Job DescriptionKEY RESPONSIBILITIESConduct quantitative and qualitative deep-dives on key processes across various verticals (Restaurants, Darkstores, Shops and more) to identify actionable insightsOwnership of Key Metrics and focus on operational / process KPI improvementConfidently facilitating and leading calibration sessions with internal and external stakeholdersMonitoring process adherence & effectiveness through data driven analysis alongside presenting improvement measuresBe comfortable exploring product gaps which result in process inefficiencies.
Drive insights from business to further strengthen processes.Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of process improvement opportunitiesCorrelating with cross-functional stakeholders to suggest data driven improvements and drive changesMentor/Lead Process Improvement projects to enable the operations resources to implement improvement through structured approachSKILL SETBachelor's or Master's degree in Engineering/Management.
MBA preferred.Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguityStructured in thinking and values sanctity of timelinesHas handled a team effectively in the pastExperience of successfully handling complex projects involving multiple stakeholdersCapable of identifying gaps and executing initiatives with minimum supportStrong excel and data analysis skills, along with proven problem solving and analytical capabilitiesKnowledge of Process improvement frameworks (Lean Six Sigma etc.)
and Project management (Agile, PMP etc.)
is a plusWorked on Customer experience journey improvement in the pastAbility to work flexible hours if necessaryExpected to lead by exampleJOB BENEFITSA dynamic and challenging working environmentAn extra steep learning curve and sense of ownershipResponsibility from day one in a fast growing and global companyA vibrant and international team with diverse multinational backgroundsCompetitive package, incentives, allowances, food perks, insurance and more