Senior/ Sales Associate (Johor Premium Outlets)Skip to content
In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer base of repeat shoppers to drive commercial success.
2. People
Participate in regular trainings to continuously develop
Follow all induction related processes (e.g. Induction Workbook)
3. Product
Continuously increase product knowledge
Follow all provided Collection Training & VM Guidelines
Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment
Support in all merchandise related processes (e.g. deliveries & returns)
Support in all stock take & cycle counts related processes
4. Performance
Be familiar with all company store & individual KPI's & targets
Follow all provided action plans to improve productivity
Supporting in all operations for loss prevention & stock management
Build & maintain a strong commercial awareness of competitors & local markets
5. Customer Service & CRM
Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
Establish a customer centric mindset to ensure customer experience
Responsible for CRM data gathering & quality management
Support Store Management in transaction, complaint & return handling
6. Processes & System
Proficient utilization of business systems & latest technology
Follow all company policies (Health & Safety, Store Operations Manual, Global Staff Uniform etc.)
Requirements :-
Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry
Passionate & knowledgeable about the brand
Excellent communication skills at all levels
Ability to be flexible & adaptable to the need of the business
Willingness to constantly learn & develop
Proficient utilization of business systems & latest technology
High cultural knowledge & awareness
Perceptive of customer needs
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Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary?
As one of the leading companies in the premium and luxury segments of the apparel market, the HUGO BOSS Group is primarily engaged in the development and marketing of high-quality fashions and accessories for women and men. With its brand world and comprehensive product portfolio, HUGO BOSS appeals to a range of clearly differentiated target groups. The collections feature classic, modern ready-to-wear clothing, elegant eveningwear, progressive looks, sportswear, shoes and leather accessories as well as fragrances, eyewear, watches, children's fashions, writing instruments and home textiles manufactured under license.
The core brand BOSS epitomizes authentic, understated luxury - and offers a full range of modern business apparel, exclusive sportswear and glamorous evening looks. Both the men's and women's collections feature an incomparable fit along with high-quality materials. Excellent design and rich detailing lend the signature BOSS look a timeless elegance that will suit any occasion.
As the urban casualwear collection from HUGO BOSS, BOSS Orange sends an easy-going message. The laid-back lifestyle fashions appeal to men and women who set stock in individuality and cultivate mobility and spontaneity as parts of their personal mindset. Shoes and accessories join licensed watches, eyewear and fragrances to perfect the uncomplicated, modern look.
BOSS Green is the active sportswear line from HUGO BOSS that transcends the boundary between modern leisure outfits and performance golf apparel. Linking fashion, lifestyle and function, the collection delivers distinctive, dynamic looks in impactful colors.
HUGO is the fashion spearhead within the HUGO BOSS brand world. Offering contemporary design trends for both business and leisure, the brand stands for progressive looks and an edgy, urban attitude. The women's and men's collections consistently set self-confident, stylish accents; shoes, accessories and licensed fragrances round out the ranges.
As one of the leading companies in the premium and luxury segments of the apparel market, the HUGO BOSS Group is primarily engaged in the development and marketing of high-quality fashions and accessories for women and men. With its brand world and comprehensive product portfolio, HUGO BOSS appeals to a range of clearly differentiated target groups. The collections feature classic, modern ready-to-wear clothing, elegant eveningwear, progressive looks, sportswear, shoes and leather accessories as well as fragrances, eyewear, watches, children's fashions, writing instruments and home textiles manufactured under license.
The core brand BOSS epitomizes authentic, understated luxury - and offers a full range of modern business apparel, exclusive sportswear and glamorous evening looks. Both the men's and women's collections feature an incomparable fit along with high-quality materials. Excellent design and rich detailing lend the signature BOSS look a timeless elegance that will suit any occasion.
As the urban casualwear collection from HUGO BOSS, BOSS Orange sends an easy-going message. The laid-back lifestyle fashions appeal to men and women who set stock in individuality and cultivate mobility and spontaneity as parts of their personal mindset. Shoes and accessories join licensed watches, eyewear and fragrances to perfect the uncomplicated, modern look.
BOSS Green is the active sportswear line from HUGO BOSS that transcends the boundary between modern leisure outfits and performance golf apparel. Linking fashion, lifestyle and function, the collection delivers distinctive, dynamic looks in impactful colors.
HUGO is the fashion spearhead within the HUGO BOSS brand world. Offering contemporary design trends for both business and leisure, the brand stands for progressive looks and an edgy, urban attitude. The women's and men's collections consistently set self-confident, stylish accents; shoes, accessories and licensed fragrances round out the ranges.#J-18808-Ljbffr