Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
The Specialty Rental Division's worldview is to enable our customers, our people and our societies to flourish in an increasingly complex world. Our vision is to remain the world's most trusted partner by solving complex industrial challenges with specialized agile solutions. Those are designed and implemented by passionate people who continually strive for new best ways.
The Sales team is looking for a Senior Sales Engineer, reporting to the Business Line Manager. The role will be responsible for meeting sales goals and coaching our team of Field sales/internal sales with responsibilities to set up a sales pipeline to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers. You should also be able to identify unmet customer needs and recommend improvements to the department accordingly.
Responsibilities:
Develop new customer leads and achieve sales goals to increase market share in the country.
Learn the products assigned and articulate the knowledge for productive business output independently.
Maintain a good knowledge of product lines, company sales philosophy, and policies.
Monitor market trends and competition and adjust efforts to accomplish or improve upon budgeted results.
Prepare sales activity reports weekly, follow up with a strategy action plan, and provide feedback on competitors' activities.
Research competitors' products, pricing, and product success to determine customer preferences.
Develop innovative sales strategies to achieve sales goals.
Oversee internal sales administration and monitor Rental fleet's activity/condition.
Provide sales presentations of our full range of products to potential and existing customer accounts to evaluate their needs with the best solution and promote our products and services.
Coordinate sales efforts with marketing activities/events/webinars.
Prepare and negotiate all contracts/terms of business with prospective clients.
Maintain client records in CRM (Sales Force) for all activities effectively for reporting and quotations.
Submit sales contracts with purchase orders and deposits if required.
Follow up with monthly collections/dues from customers.
Answer client questions about credit terms, products, prices, and availability.
Coordinate with Service Operation Team, Sub-Contractors, and customers to ensure equipment arranged is inspected, recorded, and maintained till the end of lease.
Respond to customer inquiries/emergencies relating to rental services to resolve any issues and concerns.
Resolve customer complaints in a timely and professional manner to maintain customer loyalty.
Expand industry knowledge by attending educational workshops and reading professional publications.
Leadership:
Be a mentor for new sales trainees, sharing knowledge and experience with team members.
Provide solutions to maximize team performance and potential.
Create an inclusive and motivating environment where people are motivated to do their best together.
Prepare regular sales reports as well as sales territory plans.
Requirements:
Bachelor's degree in engineering or related field.
Basic knowledge of machinery that is engine and electric motor driven.
Experience in rental equipment for industrial use.
Understanding of the sales process and dynamics.
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
A commitment to excellent customer service.
Excellent written and verbal communication skills.
Able to work comfortably in a fast-paced environment.
Quick with internet and online resource tools.
Excellent communication skills, selling practices, and techniques.
Able to make cold calls to new potential customers.
Diverse by nature and inclusive by choice:
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Functional area: Sales
Country: Malaysia
City: Penang
On-Site/Remote: Hybrid
Company name: Atlas Copco (Malaysia) Sdn. Bhd.#J-18808-Ljbffr