Senior Service Desk Analyst (Japanese-Speaker)

Details of the offer

Job Description:
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
Responsibilities:
Single point of contact for troubleshooting and resolving technical issues for network, hardware, and software based on customer needs.
Provide answers to service, product, and technical inquiries for current and legacy products.
Offer proactive support to help reduce the occurrence of issues.
Collaborate with team members to meet service-level agreements (SLAs).
Communicate effectively in both writing and speech.
Qualifications:
Diploma or Bachelor's degree.
3-5+ years of relevant technical experience.
Good communication in Japanese at least certified with JLPT Level 2/N2 or BJT J3 (advantage).
Skills & Experience:
Strong communication skills in Japanese and exceptional customer service skills.
Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese.
Knowledge of network, computing hardware, software, and peripheral devices.
Familiarity with case management tools.
Willingness to work on a staggered normal working schedule and in Petaling Jaya.
Our Culture and Benefits:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this into action by developing and implementing societal initiatives within our Social Impact Practice.
As an employer of choice, our 'people first' philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work. Some of these include:
Extensive resources to support your onboarding and continual development including DXC University.
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
Flexible leave options, including purchased leave.
Charitable and emergency services volunteer days.
Employee Assistance Program to support you and your family.
How to Apply:
If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please press the 'Apply Now' button to submit your resume. We strive to provide an enjoyable, thorough, and fair hiring process.
Equal Opportunity Employer:
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize that it is the unique contributions of our people that give us our edge.
Recruitment Fraud:
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers. DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process.#J-18808-Ljbffr


Nominal Salary: To be agreed

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