Senior Service Engineer - Enterprise Technology

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Travel required No travel is expected with this role Job category IT&S Group Relocation available This role is not eligible for relocation bp Technology is the home to some of bp's brightest digital specialists who partner with the business to advance our strategy using leading technology for today and tomorrow.
Service Engineers play a crucial role in ensuring a safe and reliable operation, maintenance, and optimization of hosting products and services. We require a blend of technical expertise, problem-solving skills, and customer interaction to deliver high-quality services. 
Our Service Engineers handle the delivery of services from internal squads or external providers to ensure business performance in line with agreed SLOs, IT outcomes and levels of risk and resilience. Ensure operational integrity and operational compliance with appropriate regulatory and internal standards. Be familiar with DevOps based models as well as traditional outcome-based services and are skilled in working with multidisciplinary teams to identify and resolve customer difficulties, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers to account for the quality of their delivery.
About the role: Implement the development, testing, operations, and ongoing improvements to digital products and services
Manage and report on operational integrity and operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
Collaborate extensively with wider Digital technology teams to resolve incidents, requests, and problems
Assure the safe application and adoption of new and updated technologies into the environment
Implement process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard process is shared across the team
Create and maintain documentation to support successful operations via O365 tool set
Enhance customer experience by applying best practices, tooling, testing, and soft skills communication in written and verbal forms
Ability to work independently and collaboratively with multi-functional teams
What will you need to be successful: Strong experience in scaled Service Delivery role with experience in handling software vendors or outsourced service providers alongside internal teams
Experience in ITIL, Azure DevOps (ADO) and Azure Foundation certification or equivalent experience using Azure including ARC
Proven Agile techniques and methodologies (such as working in a self-organizing multi-disciplinary squad), basic scripting skills with PowerShell & Python
Understanding of ServiceNow, auto-discovery and interface tools such as Azure ARC
Experience with supporting infrastructure hardware and software, as well as managing and monitoring the configuration and operation of systems
Microsoft Windows Server or RedHat Linux certification or equivalent experience is a must
Solid understanding of VMware, Hyper-V & Hyperconverged Infrastructure is desirable
Broad experience contributing and collaborating to assist design, plan, implement, maintain, and document services and solutions
Experience working with hyperscale cloud vendors (AWS & Azure) and service optimization within these environments
What we offer: bp offers a vibrant, collaborative work culture in a company that closely follows its values of 'Who We Are'. We are dedicated to developing your career and reward our people with a competitive package coupled with benefits that reflect these values.
Generous salary package including an annual bonus program and individual performance-based incentives.
Additional EPF contributions totaling 15%.
Excellent work-life balance & flexible working arrangements (hybrid 60/40 in-office)
Collaborative environment that celebrates achievements, diversity, and culture
Ongoing career development and progression opportunities in a global organization
12 weeks paid parental leave (4 weeks partner leave).
Application process: We encourage candidates of all backgrounds and experience to apply. Please submit your resume and cover letter explaining your interest for the role.
Job summary Job Family Group:
IT&S Group Job Description: At BP, we are playing to win! bp Technology is the home to some of bp's brightest digital specialists who partner with the business to advance our strategy using leading technology for today and tomorrow.
Service Engineers play a crucial role in ensuring a safe and reliable operation, maintenance, and optimization of hosting products and services. We require a blend of technical expertise, problem-solving skills, and customer interaction to deliver high-quality services. 
Job description: Our Service Engineers handle the delivery of services from internal squads or external providers to ensure business performance in line with agreed SLOs, IT outcomes and levels of risk and resilience. Ensure operational integrity and operational compliance with appropriate regulatory and internal standards. Be familiar with DevOps based models as well as traditional outcome-based services and are skilled in working with multidisciplinary teams to identify and resolve customer difficulties, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers to account for the quality of their delivery.
About the role: Implement the development, testing, operations, and ongoing improvements to digital products and services
Manage and report on operational integrity and operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
Collaborate extensively with wider Digital technology teams to resolve incidents, requests, and problems
Assure the safe application and adoption of new and updated technologies into the environment
Implement process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard process is shared across the team
Create and maintain documentation to support successful operations via O365 tool set
Enhance customer experience by applying best practices, tooling, testing, and soft skills communication in written and verbal forms
Ability to work independently and collaboratively with multi-functional teams
What will you need to be successful: Strong experience in scaled Service Delivery role with experience in handling software vendors or outsourced service providers alongside internal teams
Experience in ITIL, Azure DevOps (ADO) and Azure Foundation certification or equivalent experience using Azure including ARC
Proven Agile techniques and methodologies (such as working in a self-organizing multi-disciplinary squad), basic scripting skills with PowerShell & Python
Understanding of ServiceNow, auto-discovery and interface tools such as Azure ARC
Experience with supporting infrastructure hardware and software, as well as managing and monitoring the configuration and operation of systems
Microsoft Windows Server or RedHat Linux certification or equivalent experience is a must
Solid understanding of VMware, Hyper-V & Hyperconverged Infrastructure is desirable
Broad experience contributing and collaborating to assist design, plan, implement, maintain, and document services and solutions
Experience working with hyperscale cloud vendors (AWS & Azure) and service optimization within these environments
Project Management experience delivering IT led projects is desirable
What we offer: bp offers a vibrant, collaborative work culture in a company that closely follows its values of 'Who We Are'. We are dedicated to developing your career and reward our people with a competitive package coupled with benefits that reflect these values.
Generous salary package including an annual bonus program and individual performance-based incentives.
Additional EPF contributions totaling 15%.
Excellent work-life balance & flexible working arrangements (hybrid 60/40 in-office)
Collaborative environment that celebrates achievements, diversity, and culture
Ongoing career development and progression opportunities in a global organization
12 weeks paid parental leave (4 weeks partner leave).
Application process: We encourage candidates of all backgrounds and experience to apply. Please submit your resume and cover letter explaining your interest for the role.
If you'd like to understand more about working at BP and the exciting work we do in Technology, please have a read through Technology | Who we are | Home (bp.com)
Travel Requirement:
No travel is expected with this role Relocation Assistance:
This role is not eligible for relocation Remote Type:
This position is a hybrid of office/remote working Skills:
Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms, Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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