The senior technical knowledge analyst is accountable to produce an efficient and effective technology knowledge management outcome.
Knowledge management
1. Implement and support strategies for knowledge management to meet organisational objectives and enhance knowledge flow across organisational units
2. Develop taxonomies, policies and procedures for knowledge management including guidelines for knowledge creation, retention and sharing to ensure effective and efficient use of knowledge
3. Support the development, implementation and operations of knowledge management strategy and framework
4. Create/Translate and curate technical content from application and/ infrastructure experts into knowledge centre
5. Editing and proofreading content before publication to ensure clarity, grammatical accuracy and brand consistency
6. Optimising content according to SEO best practices to increase visibility and engagement
7. Managing content calendars and ensuring timeline publication of materials
8. Utilising content management systems to analyse website traffic and users engagement metrics
9. Updating knowledge centre content as needed and ensuring a cohesive digital presence
10. Engaging with online community and responding to comments or questions in a manner that reflects the brand voice
11. Monitoring content trends and staying up-to-date with advancements in content technology and platforms
12. Conducting proactive content audits to assess how well existing content is performing and to identify gaps or areas for improvements
13. Measuring the impact of content and campaigns, reporting on content benefits and adjusting strategies accordingly
14. Thinking about user experience and takes ownership for quality and accuracy
15. Facilitate technical exchanges, dissemination and coordination of knowledge and learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team and contributors
16. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling
Work landscape:
1. Building, maintaining and improve knowledge management especially in group technology landscape
2. Knowledge management may also be extended to overall group level
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; Requirements:- 1. Degree in related computer science principles
2. 8 years' experience in
-Familiar with knowledge management tools, content management systems and databases
-Ability to categorise, tag and structure information effectively
-Hands on experience in application and/ infrastructure domain knowledge
-Knowledge in banking or financial institutions technology landscape
-Hands on technical content write-ups such as technical articles for incident and problem resolution, standard operating procedures and other technical contents
-Application and/or infrastructure delivery and support processes
-Hands on experience on application and/ infrastructure domain knowledge
-Measuring effectiveness and efficiencies of knowledge and continuously improve to increase these measurements
-Use of meta data for search engine and social media
-Prior working experience as a system analyst or technical lead
3. Good knowledge processes
4. Critical thinking and able to resolve problems creatively
5. Proficient in using Jira and Confluence
6. Strong interpersonal and collaborative skills as well as highly effective communication skills
7. Organised, detail oriented and thorough
8. Strong desire to help improve processes and mentor others
9. Knowledge / certification in ITIL is advantageous