Senior Technician/Officer, Hardware Support MaintenanceWe invite applications for the role of Senior Technician/Officer, Hardware Support Maintenance. The incumbent will be responsible for the management and maintenance of computers and technology equipment.
Key responsibilities:
Support, document, monitor, configure, and administer the ICT hardware.
Perform installation, preventive maintenance, troubleshooting, and configuration of computer-related hardware and software.
Assist with assessing and supporting the hardware of classroom presentation technologies (projection systems).
Provide high-quality, efficient, proactive and reactive technical maintenance support services as an extension of the helpdesk.
Manage and guide ICT Hardware Maintenance Support assistants/technicians.
Coordinate ICT equipment movement and rollout projects, providing technical support across the campus.
Work closely with external suppliers and end users to resolve issues ensuring smooth movement/rollout.
Provide assistance to faculty, staff, and students on the use of hardware.
Responsible for the inventory of hardware assets (not including network equipment), location when moved, and any particular maintenance or setup issues.
Gather, research, and communicate pricing on computer hardware not including network equipment.
Minimum Qualifications:
Degree in Computer Science or Diploma in Computer Engineering (Communication/Telecommunication, Computer Science, IT) or equivalent.
Minimum 6-8 years of direct experience in system hardware support.
Strong computer hardware knowledge including desktop and mobile PCs, peripherals, printers, projectors, TVs, scanners, speakers, and UPS.
Knowledge or experience in CCTV and door access is highly preferred.
Familiarity with helpdesk system operations will be an advantage.
Good troubleshooting knowledge and working experience in Windows.
Flexible with the ability to work under pressure in a fast-paced environment.
Good interpersonal communication skills.
Positive, passionate, and problem-solving mindset.
Ability to handle interruptions and multiple tasks.
Must be able to meet deadlines.
Service and customer-oriented team player.
Your application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How much notice are you required to give your current employer?
How many years' experience do you have as a Computer Hardware Technician?#J-18808-Ljbffr