Senior Training Specialist

Senior Training Specialist
Senior Training SpecialistApply locations Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur time type Full time posted on Posted 4 Days Ago time left to apply End Date: December 31, 2024 (20 days left to apply) job requisition id JR24120199
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Training Specialists with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.
You thrive in teams, and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
We are looking for someone with:
Recognized Diploma or Degree in Business or any discipline.
Mature and versatile individual with preferably minimum 10 years proven experience in the training field or financial services industry in the Insurance industry.
Ability to implement different training approaches, techniques & tools to communicate content to empower agents in their selling practices.
Evidence of strong communication skills, conceptual thinking skills, planning/project planning & management skills.
Strong technical knowledge in areas of expertise and high willingness to adapt and learn.
Self-motivated and ability to work independently with high sensitivity to timelines and deliverables.
Strong competency in leadership training.
On the job you will:
Align and implement the aims, objectives and policy of the Organizational objectives, direction and Training Department.
Plan & Organize – coordinate activities and execution of programs related to planning, development, including field-based follow up training to meet targets across the different distribution channels.
Translate requirements into trainings to groom agents for the next step of their career path.
Acquire understanding of key business drivers and able to conceptualize and translate into training content based on the areas of personal development, leadership and branding.
Able to conduct training needs analysis of the business environment to improve, enhance or develop training content and leverage on technology to create tools to optimize business productivity or learning effectiveness.
Influence behavioral change in leadership and sales of the agency force. Assess training effectiveness to ensure incorporation of taught skills and techniques into productive work behaviors.
Participate and engage in Agency events.
Our commitment to you
Our mission; to be a part of making Decisions Easier and Lives Better.
A leadership team dedicated to your growth and success.
A bold ambition and set of goals to be a leader in driving transformation in our industry.
Our best. Every day.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visithttps://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, ****** .
Working Arrangement
Hybrid
About UsWe're Manulife. And we're on a mission to make decisions easier and lives better.
Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.
Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see – and discover that better can take you anywhere you want to go.
We're proud of our accomplishments and recognitions. Recent awards include:
2024 Gallup Exceptional Workplace Award Winner
Manulife Named one of Forbes World's Best Employers 2023
Best Companies to Work for in Asia 2023
We've been recognized as one of Canada's Top 100 Employers (2024)
Manulife included in Bloomberg's 2023 Gender-Equality Index.
Our ambition is to be the most digital, customer-centric global company in our industry. Learn more athttps://www.manulife.com/ .#J-18808-Ljbffr