As Restaurant & Bar Server, you are the essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. You are responsible for providing an enjoyable, expertly served beverage or dining experience conforming to ELSE standards of excellence for quality, professionalism, and friendliness. Servers anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.
Duties & Responsibilities: The ability to describe the selection of beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the lounge; communicate guest orders including any special needs or requests to the bartender using the hotel's point-of-sales system; check completed orders with the guest's original order; transport items to the guest table in a timely manner. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. Breakdown, clean and set-up of tables and drink stations. Work harmoniously and professionally with co-workers and supervisors. To directly implement and maintain the standards of service quality pertaining to his / her area of responsibility by providing the best possible service to our guests. To directly give maximum care to the maintenance of the physical assets of the outlets within his/her responsibility to keep them in the best possible functional state. Checks schedule and ensures punctuality at work. Ensures that service / items are prepared according to hotel minimum standards and standard procedures. Check cleanliness of the areas of the assign prior to and after service. The ability to intervene with a potentially intoxicated guests in the bar or lounge, taking steps to slow down service and only cut a guest off away from other guests. Always be discreet avoid embarrassment and stop the drinking before it gets to be a big deal. Hygiene & Food Safety Management System ensures that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards. Fire & Life Safety, ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures. Assist with bar inventory. Stocking paper and bar supplies. Assist in seating of guests. Assist with the cleaning of operational areas. Locally-rooted but globally-connected, the Else brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution.
Located in the centre of Kuala Lumpur's creative-cultural core and opening in early 2022, Else Kuala Lumpur will be the brand's debut property. The Else mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team.
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