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What you will do: Service Account Manager role will be responsible to lead all aspects of the day-to-day activities of field technician team and plan monthly customer routes. To maintains customer happiness while balancing financial goal and to ensure safety compliances and polices are met. Analyze teams' performance and recommend best suited changes to ensure profitable outcome.
How you will do it: Performs service project management within branch by assisting with scheduling, estimation, manpower analysis, material logistics, establishing performance standardsTo provide customer support and ensure customer happiness; leading Front Line Service Professional (FLSPs) to drive labor and material growthSupervises and coordinates the activities of service technicians and others in the delivery of quality service to customersPlan and ensure technical support is available for field and sales personnelManages team budget and overhead accounts as assigned. Provides input to drive Labor and Material (L&M) growth and identifies sales leads through the FLSPsDrive operational excellence for the service team to our customer by pre-determine financial and non-financial objectivesResponsible for estimating reviews for all business assigned and to set/supervise goals and gross margin delivery and profitabilityCoordinates with Client Services and Sales representatives to provide estimating reviews in the following channels of growth potential: renewable service agreements, expanded scope of renewal base, new service agreements, field proposals, retrofit projects and unscheduled repair.Ensure the compliance of safety program, ISO procedures and ethics polices are being met. What we look for: Minimum 6 years of experience with the related field (HVAC or M&E)Bachelor's Degree in engineering or equivalentDemonstrated ability in managing team (Technician and Engineers)Strong experience in interacting with building owner, customers, dealers, and contractors etc.Experience in leading development and growth of service operation (knowledge in green & energy solution is a plus)Good interpersonal and time leadership skillsCapable of working efficiently in a fast-paced environment under pressure and excellent attention to detailHigh level of expertise in MS Office software including Outlook, Word and ExcelExperience in using Service tools such as Service Max will be advantaged.Good command of English communication (oral and written communication skills) What we offer: Competitive salaryPaid vacation/holidays/sick timeComprehensive benefits packageOn the job/cross training opportunitiesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policy