About the role
We are seeking an experienced Service Advisor to join our team at CARWORLD AUTO SERVICE CENTRE SDN. BHD. in Kuala Lumpur City Centre, Kuala Lumpur. As a full-time Service Advisor, you will play a crucial role in managing the communication between our customers and our highly skilled technicians, ensuring a seamless and satisfactory service experience.
What you'll be doing
Greet and welcome customers, providing exceptional customer service
Effectively communicate with customers to understand their vehicle concerns and repair needs
Prepare detailed repair estimates and obtain customer approval for recommended services
Coordinate the workflow of the service department, ensuring timely and efficient completion of repairs
Maintain accurate records of all customer interactions and work orders
Follow up with customers on the status of their vehicle repairs and address any concerns
Assist with inventory management and ordering of parts as needed
Collaborate with the service team to provide exceptional customer service and maintain high customer satisfaction
What we're looking for
Minimum 3 years of experience in the automotive industry
Strong understanding of automotive systems and the repair process
Excellent communication and interpersonal skills to effectively interact with customers
Problem-solving and analytical skills to diagnose and address customer concerns
Proficient in using automotive service management software and tools
Ability to work in a fast-paced environment and multitask effectively
Commitment to providing exceptional customer service and maintaining high customer satisfaction
What we offer
At CARWORLD AUTO SERVICE CENTRE SDN. BHD., we prioritize the creation of a professional and enriching work environment for our valued employees. In addition to a competitive salary package that includes commission, EPF, SOCSO, and EIS, we proudly offer a comprehensive range of benefits designed to support and enhance the overall employee experience. These benefits include:
Robust opportunities for career advancement and continuous professional development, ensuring that our employees can thrive and progress within their roles.
Thoughtfully planned team-building activities and engaging social events that foster a positive and cohesive company culture, promoting collaboration and camaraderie among our workforce.
Generous paid time off and vacation days, allowing our employees to achieve a healthy work-life balance and recharge.
A well-structured recognition and rewards program, designed to acknowledge and celebrate outstanding performance, motivating our employees to consistently excel in their roles.
At CARWORLD AUTO SERVICE CENTRE SDN. BHD., we believe that investing in our employees' well-being and professional growth is paramount to our success as a company.
About us
CARWORLD AUTO SERVICE CENTRE SDN. BHD. is a leading provider of automotive services in Kuala Lumpur. With a team of highly skilled technicians and a state-of-the-art facility, we are committed to delivering exceptional service and ensuring the safety and reliability of our customers' vehicles. We take pride in our commitment to customer satisfaction and our contributions to the local automotive industry.
If you are an experienced Service Advisor who is passionate about providing excellent customer service, we encourage you to apply for this role. Please submit your resume and cover letter ****** .#J-18808-Ljbffr