Service Advisor, Body & Paint

Responsibilities: To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.To perform accurate repair estimates for both Insurance and cash paying customers.To do final bill / invoice for cash repairs and insurance cases.To upload all the necessary mandatory documents in Merimen system.To ensure all documents are complete before releasing the vehicle to the customers.To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.To do supplementary claims where needed.To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.To effectively handle customers' dissatisfaction complaints.Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.Coach and provide career development advice to junior or trainee B&P service advisors.To support all service marketing promotions and campaigns.Others duties as assigned by superior.Requirements: Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical/Automotive) or equivalent.At least 1 year(s) of working experience in the related field is required for this position.Preferably Junior Executives specializing in handling customers in Body & Paint industry.