Service Advisor

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Job ResponsibilitiesReceive and assist customers with planned appointments and/or walk-ins.
Carry out a thorough check of the vehicle & identify all possible upselling.
Establish an agreed fixed time of completion of the work to be carried out.
Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
Ensure all customers are kept well informed of the progress of their vehicles.
Ensure that all additional upselling is communicated to the customers to obtain authorization where necessary.
Communicate a new/updated agreed time of completion if necessary due to additional work authorized or parts ordered.
Carry out a daily analysis and update of all WIP open under your name.
Communicate necessary information to the person in charge in order to schedule an appointment for all vehicles to return where parts on order have arrived.
RequirementsCandidate must possess at least a Higher Secondary or Diploma in Engineering (Mechanical) or equivalent.
At least 2 years of working experience in the related field is required for this position.
Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan.
We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.
The Motors Division has relationships with many vehicle manufacturers around the world.
Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.#J-18808-Ljbffr