Service Advisor

Job ResponsibilitiesAttend to customer daily service needs as compliance to SST procedures
Registration and control of service appointments
Promoting service and parts sales
Execution of CSI related duties and responsibilities
Co-ordinate with Job Controller / Foreman on work progress status & inform any delay to customer accordingly
Handle customer complaints and ensure high customer satisfaction
Conduct 1 day before appointment reminder to customer
Conduct post service follow-up with customers to measure customer satisfaction and take improvement activities
Regularly update customer's parts status in Parts Ordering Tracking Sheet (POTS)
Job RequirementsDiploma in automotive/mechanical, Business/Administration/Management or equivalent
Minimum 1 year of working experience in automotive-related business or equivalent
Proficient in Microsoft Office
Able to speak proficiently in English and Bahasa Malaysia
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Phone Number#J-18808-Ljbffr