Key Responsibilities:
Attend to customers, providing technical information and sound advice while identifying customers' needs and technical problems.
Issue job orders, check on progress of repair works, update the job control board, and conduct final inspections prior to releasing cars to customers at the promised time.
Prepare cost estimations on repair works, allocate labor charges, ensure correct parts charges for final billing, and be responsible for prompt collection of cash payments from customers.
Promote other service and parts packages/campaigns to achieve set targets and follow up on spare parts back orders.
Liaise with customers and subcontractors for sublet works and accident repairs, ensuring all charges are accounted for and that the profit margin is attained.
Prepare workshop daily sales/collection reports, technical reports, and update the customers' database as required.
Responsible for after-service follow-up, conducting surveys with customers for satisfaction levels, and informing customers of the next scheduled maintenance and inspection dates.
Carry out any other duties and job functions as instructed by the Company or a person acting on behalf of the Company.
Maintain good housekeeping and upkeep of the workplace according to the standards set by the Company.
Job Type:Full-time
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