Service Centre Operations Executive

Full time
We are looking for aService Centre Operations Executiveto maintain a great relationship with the business partners. The position's responsibilities include keeping the business partners network strong, promoting company customer service, identifying new business partners, attending meetings, and keeping the existing business partners' operations running smoothly.
Key ResponsibilitiesDeveloping and sustaining solid relationships with business partners to provide the best customer service to consumers.
Addressing and resolving business partner issues and complaints.
Maintaining and growing existing business partners by providing support and guidance to ensure business continuity.
Sourcing new potential business partners for service as needed.
Working closely with the sales and support team to ensure necessary tasks/functions are in order and aligned with company objectives, while suggesting actions to improve service delivery and identifying opportunities for growth.
RequirementsCandidate must possess at least a Diploma.
Passion for customer service.
2 years of working experience in customer service or a relevant field is an added advantage.
Excellent communication and strong negotiation skills.
Ability to build rapport with business partners.
Able to drive and travel as needed (moderate travel is required).
Language required: English. Mandarin dialect is an added advantage.
Training is provided.#J-18808-Ljbffr