Service Coordinator

Day to day operation:
? Assist HoD on team management
• Make sure team's shared calendar is up to date
• Handles various management reporting requirement

? Assist Service Department as a point of contact for customers' inquiry and service demand
• Interactions with customers via telephone, email, text, chat or through other platforms
• Receive and handle customer requests for equipment issues, repairs and maintenance services
• Key-in the detail of customer requests into ServiceMax
• Check warranty status of equipment and determine the chargeability to customers
• Assign case owner to work on the case by referring to the shared team calendar
• Issue and monitor ad-hoc quotations to customers for repairs and maintenance
? Monitor spareparts consumption for invoicing
? Monitor repairs and maintenance service reports for completion of works and invoicing

? Manage Repair Loan Equipment
• Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
• Fill in Loan Agreement Form and seek for management approval
• Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)
• Coordinate with warehouse to deliver the loan unit to customer
• Monitor the expiration of loan agreement and arrange take-back on timely manner

? Cross Department Coordination
• Liaise with Warehouse department for issuing spareparts to service engineer