Bar & Beverage Staff (Hospitality & Tourism)
To be responsible for the daily smooth operation of the cafe.
Promotions and upselling: To ensure upselling for today's special or monthly promotions and must be practiced at all times.
To ensure cleanliness and hygiene practices in food handling.
To maintain and keep clean the food counter and food preparation section at all times.
To ensure that the areas where the goods are kept are clean at all times.
To cooperate and work in a team towards development implementation.
To take initiative to identify areas for improvement and participate.
Manage opening and closing of daily operations according to the checklist.
Maintain inventory levels to ensure that they are sufficient to meet operational needs.
Cash handling: Handling cash transactions, processing payments accurately, and providing customers with correct change or payment method.
Other duties may arise from time to time and may be assigned to the employee.
Create and maintain a retail culture focused on the customer, enhance the buying experience, build relationships that lead to long-term business growth; and demonstrate detailed knowledge of all products and services.
Responsible for achieving sales goals.
Positively affect profitability in the areas of customer service, sales, inventory/expense control, and risk management.
Responsible for effective implementation of all visual merchandising standards and operational direction.
Ensure that standards are being followed including floor sets, cleanliness, marketing, signage, and sales promotion.
Create merchandise presentations as well as displays that have an impact, are customer-focused, and maximize sales.
Ensure each customer is welcomed into the store in a warm and genuinely sincere manner.
Ensure the appropriate quality time is spent with the customer, asking questions to learn about their needs, preferences, and lifestyles.
Requirements
Possess customer service and communication skills. Full-time and part-time are acceptable.
Good at maintaining inventory, organized, and an independent person.
Possess at least SPM or above.
1 to 2 years of relevant working experience.
Smoking or vaping is prohibited to uphold our brand and promote a healthy lifestyle.
Required languages: English and Mandarin to communicate with Mandarin-speaking customers.
Cheerful, helpful, courteous, and able to communicate well with people.
5 working days per week. Rest on weekdays.
Training will be provided.
Other Locations Available:
IOI Puchong
Setia City Mall
IOI City Mall Putrajaya
Penang
Jonker Street Melaka
The Garden#J-18808-Ljbffr