Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as aService Delivery Engineeron ourService Deliveryteam inPenangto do the best work of your career and make a profound social impact.
What you'll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
Provide technical solutions and perform advanced troubleshooting techniques to address complex technical issues
Understand Global Configuration tools and process to provide remediation required for troubleshooting and resolutions to the customers and meet the SLA (Service Level Agreement)
Collaborate with stakeholders to provide the fastest solutions to the customers and find the potential root cause of the issues to implement Close Loop Corrective Actions (CLCA)
Focus on activities like data analytics and reporting
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Bachelor's degree or an advanced degree
Good organizational and planning skills to coordinate program deliverables
Ability to set priorities and delegate
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills, including the ability to explain technologies, technical and business concepts to multiple audiences#J-18808-Ljbffr