About the Role:Grade Level (for internal use):07
Service Delivery Management Associate (Private Capital Market, Managed Data Services)
Overview:
We are looking for a dynamic Service Delivery Management Associate to join our Private Capital LP Managed Data Services team. In this role, you will be responsible for ensuring the seamless delivery of services to our iLEVEL clients, overseeing private market portfolios, and monitoring investment performance. The position requires strong problem-solving abilities and a proactive approach to guarantee optimal client satisfaction. The perfect candidate will showcase expertise in analytical thinking, effective communication, and problem-solving, along with a firm understanding of financial markets.
What you'll work on:
Serve as the primary point of contact for clients, providing exceptional service and building strong relationships by acting as the liaison between clients and internal teams including data processing and implementation.
Aggregate, review, and perform quality control against the data collected from Fund Financial Statements, such as Schedule of Investments (SOI) and Partner Capital Account Statements (PCAP), using cutting-edge technology and multi-layered process controls.
Coordinate and manage client onboarding, including investment position setup, reporting requirements discussions, documentation, and collaboration with external fund managers.
Utilize Excel reports integrated with our platforms to streamline operations and enhance data controls.
Attend to clients' inquiries around fund financial data and underlying portfolio companies' information by conducting analysis and providing solutions to ensure that service levels are met.
Oversee the document workflow process from receipt to quality control, ensuring efficient management.
Support assigned projects and other client projects on an "as needed" basis with allocated resources.
Continuously identify areas for process improvement and make recommendations to streamline operations and improve client experience.
What we look for:
Bachelor's degree or equivalent qualifications in finance, economics, accounting, or a related field.
Knowledge of the private capital market, financial analysis, and reporting.
1-2 years of relevant experience in client service or operations, preferably in private capital or investment management.
Proficiency in Microsoft Office suite, particularly Excel; experience using iLEVEL or other portfolio monitoring software is an added advantage.
Excellent communication skills and the ability to build and nurture relationships with clients and internal stakeholders.
Strong organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
Capacity to work independently in an efficient and accountable manner.
Experience collaborating effectively in a team setting, even under pressure and tight deadlines.
Eagerness to contribute significantly to the success of the team and the company as a whole, with a positive attitude.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visitwww.spglobal.com/marketintelligence .#J-18808-Ljbffr