Service Delivery Manager

Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;Manage business relationship for APAC region, being the main client contact for end customer;Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract);Following the quality and the performance relating to the scope in charge of;Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs;Being the escalation point for high level managers;Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully;Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective;Recognize and optimize processes/services and initiate the necessary steps;Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.#J-18808-Ljbffr