Job Description Plans and performs planning and post processing activities to service internal and external customer independently directly or through customer interface during Pre-Sales and Post Sales Phases.
Main Responsibility Area:
Maintain system performance via Incident and Performance management processes. Work with the Field Services Engineers to ensure SLA are met Manage resource calendar to ensure all MA deliverables are met Coordinate with the Local CSM for all activities related to RFI, RFP and RFQ process Conduct Frequent customer meeting on Service availability and performance Response to the comments sent by customer directly via questions related to part of the project or complete project. Field survey when required to assist field engineers in case there is some problem in the working of the radio system. Plans and executes technical tasks according to given tasks, along with existing processes and instructions. Works with the responsibility of responding to customer problems directly or through internal customer interface. Solving technical problems related to design. Attend all planned and unplanned customer meetings and report to FSO Team Lead and CSM
The purpose of this profile is to ensure all Service Obligations to the customer are met and to provide technical assistance and advise to customer throughout the lifecycle of the Maintenance Agreement.
#LI-YK1
Basic Requirements Associates degree OR 4+ years experience in one of the following: System Manager, or Field Service Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment. Legal authorization to work in Malaysia indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a Malaysia citizen with the ability to obtain necessary security clearance as required by contract. #LI-YK1
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced Referral Payment Plan
No EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
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