"With great power comes great responsibility".
Now we're not saying we have x-ray vision – but as spatially-minded people, we see the world differently. It's an outlook that allows us to quickly identify opportunities to apply meaningful changes to workflows, business models, industry networks – and everything in between.
At Boustead Geospatial Technologies, we see ourselves as part of a 'second wave' of transformative thinking; one where the practice of continual workflow enhancement is effortless – if not habitual. Essentially, we consider it our obligation to simplify the process of digital transformation. Inventing better is not as difficult as it may first seem.
About the Role
We are looking for an experienced, resilient professional for our Service Desk Analyst role. You will demonstrate aptitude for continuous learning and development and a positive attitude.
The role supports our Information Technology Services team to deliver client-centric guidance and management through exceptional stakeholder engagement.
In this role, you will be exposed to a wide and ever-changing ITS landscape and is well suited to inquisitive-minded professionals keen on developing quickly in their career.
Service Delivery is paramount to the IT Team, and you will be responsible for key tasks such as:
Act as IT Services' single point of contact for all users, ensuring ownership is taken over all requests.
Troubleshoot and complete assigned incidents and service requests following agreed procedures and priority allocated and ensure users remain informed about the status of requests by providing regular updates.
Identify and escalate complex incidents to a senior IT Services staff member and assist with managing user updates and completing escalated incidents.
Manage asset inventories to ensure service requests can be fulfilled on time, including ensuring laptops are configured and updated, ready for deployment.
Work with vendors to procure hardware and services by requesting quotes and raising purchase requisitions for approval.
About You
Please note that the successful incumbent will require a PCC.
Tertiary qualification in an associated business discipline (Information Technology, Computer Science, etc.) is required.
1 to 3 years' experience in managing customer relationships and phone-based customer service will be highly regarded.
Demonstrated excellent customer service skills and able to interact effectively with all levels of the business with varying levels of IT knowledge.
Demonstrated fault diagnosis, dispute resolution, customer complaints, troubleshooting, and problem-solving skills desirable.
Demonstrate a keen interest in IT systems and technology, including IT hardware and software such as ITSM tools, Microsoft Online Applications – Microsoft 365, Teams Online, SharePoint Online, Microsoft Office Suite, etc.
Strong attention to detail and accuracy when accomplishing a task, including excellent follow-through and follow-up skills.
The ability to foster teamwork and promote a positive and inclusive workplace experience, in-office and online.
Please note you must hold relevant and current working rights in Malaysia.
Attitude and behaviour align with BGT's core values.
Why Boustead Geospatial Technologies?
We're inclusive and people-focused. Our down-to-earth culture balances work and home life and enables our team to be great at what they do. Our people are important to us, and we offer several fantastic benefits including:
Hybrid working environment.
Medical Benefits.
Employee training and continuous development programs with dedicated training and development time to upskill.
Financially rewarding profit share bonus scheme.
Staff awards, referral spotter fee, regular events, and more.
Clear pathways to grow your career.
For further details or if you have any questions, please contact our Talent Acquisition Lead on +61 400 787 808 (WhatsApp) or by mail ******
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Please note that Boustead Geospatial Technologies does not accept unsolicited resumes from recruiters or employment agencies.#J-18808-Ljbffr