Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customerservice. Accurately document calls and incidents. Manage time and workload to meet predeterminedservicelevels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate the problem management workflow process. Provide clients with a reference number for their incident/request. Understand various sources that interface with theServiceDesk. Support multiple clients through customerserviceprofessionalism and insight. Become multi-skilled as workload changes occur within theServiceCentre. Champion, implement or support change. Identify process efficiencies within theServiceCentre and take corrective action to implement change. Discover and document processes and procedures which need to be published to the team or on the Knowledgebase. Ability to comprehend and uphold Policies and Procedures (including time reporting, attendance, etc) Job Features Job Category Technical
Apply Online Name *
Contact Number *
United States +1 United Kingdom +44 American Samoa +1 Antigua and Barbuda +1 Argentina +54 Aruba +297 Australia +61 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Burkina Faso +226 Cameroon (Cameroun) +237 Canada +1 Caribbean Netherlands +599 Chad (Tchad) +235 Chile +56 Christmas Island +61 Colombia +57 Cook Islands +682 Costa Rica +506 Cuba +53 Djibouti +253 Dominica +1 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Finland (Suomi) +358 France +33 Gabon +241 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Iceland (Ísland) +354 Ireland +353 Isle of Man +44 Italy (Italia) +39 Jamaica +1 Jersey +44 Kiribati +686 Malaysia +60 Mali +223 Marshall Islands +692 Mauritius (Moris) +230 Mayotte +262 Montserrat +1 Nauru +674 Netherlands (Nederland) +31 Niue +683 Norfolk Island +672 Northern Mariana Islands +1 Norway (Norge) +47 Paraguay +595 Philippines +63 Poland (Polska) +48 Portugal +351 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 Solomon Islands +677 South Africa +27 Svalbard and Jan Mayen +47 Togo +228 Tonga +676 Turkmenistan +993 Turks and Caicos Islands +1 U.S. Virgin Islands +1 Uganda +256 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Wallis and Futuna (Wallis-et-Futuna) +681 #J-18808-Ljbffr
