Service Desk Analyst (Japanese Speaker)

Service Desk Analyst (Japanese Speaker)Job Description:
We are seeking a highly motivated individual to join our team as aService Desk Analyst .
The ideal candidate will be responsible for resolving technical issues related to network, hardware, and software for both internal and external customers, providing proactive support, and ensuring customer satisfaction.
Key Responsibilities:
Single point of contact for troubleshooting and resolving technical issues for network, hardware, and software based on customer needs.
Provide answers to service, product, and technical inquiries for current and legacy products.
Offer proactive support to help reduce the occurrence of issues.
Collaborate with team members to meet service-level agreements (SLAs).
Communicate effectively in both writing and speech.
Qualifications:
Diploma or Bachelor's degree.
3-5+ years of relevant technical experience.
Good communication in Japanese at least certified with JLPT Level 2/N2 or BJT J3 (advantage).
Skills & Experience:
Strong communication skills in Japanese and exceptional customer service skills.
Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese.
Knowledge of network, computing hardware, software, and peripheral devices.
Familiarity with case management tools.
Demonstrated ability to adapt to a changing and work under high-pressure environment.
Willingness to work on a staggered normal working schedule and in Petaling Jaya.
This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment.#J-18808-Ljbffr