Service Desk Analyst (Korean Speaker)

The Offer Leadership Role Attractive salary & benefits Opportunity to make a positive impact The Job Provide L1 Support for all applications.
Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
Ensure user complaint is entered accurately in Service Now Ensure that all communication & steps performed are logged into Ticketing system promptly & completely Timely updates to users on the progress of the ticket Ensure critical issues are escalated to appropriate teams & management Must be able to troubleshoot user queries via calls, mails & multiple channels Must be able to answer phones from users professionally and respond to user inquiries and complaints.
Must be able to handle installation, configuration & upgrading FedEx software Must be able to provide remote support and troubleshooting on user's laptop/desktop issues, MS Office applications & other FedEx application The Profile Skills: Customer Support / Service desk /helpdesk experience is a must Korean language is must to effectively liaise with the stakeholders of the region The Employer Our client is a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum of sectors, including Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy, Utilities, and more.