As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions.
At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology.
Across the globe, we support customers in their digital transformation from start to finish.Location:MalaysiaWhat makes us special:Team-oriented corporate culture, collaboration as equalsandsteady knowledge transferFamily-friendliness(e.g.
Childcare Center, paternity and maternity leave)Diversity & Inclusion(e.g., various initiatives & communities)Flexible working hours– depends on team and departmentInhouse Academywith a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunitiesCompany health benefits(e.g.
Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking)Job Responsibilities:Responding to customer's inquiries and incidents reporting according to SLACreate incident/service request tickets in the ticketing system for further processingMonitor the processing status of customer's requests/incidentsForwarding of customer's requests to the responsible teamsProviding customer regularly status reports (for example troubleshooting or handling process)Perform ticket follow up and monthly reportingTelephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.Minimum Requirements:Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.Entry/Junior level: Fresh graduate with an IT backgroundProfessional level: 1 year of working experience in IT ServiceDeskSome basic knowledge of SAP functional modules would be beneficialPossess strong communication skills (written and verbal in English)Able to adapt to a process-oriented environment with multiple regionsPunctual, diligent, positive attitude, and strong sense of responsibilityWilling to learn and be dynamic to new challenges, in line with the organization's expansion plansExtrovert personality is highly preferred (social, outgoing, etc)Required language(s): English (fluent in written and spoken)Applicants must be willing to work in Cyberjaya.ITIL Certification is a plusShift duty is required 24/7Do you have questions?We look forward to receiving your complete application documents stating your earliest start date.Get empowered by NTT DATA Business Solutions!#J-18808-Ljbffr