Service Desk Mandarin

Role : Service Desk Mandarin
Responsibility : 
Knowledge and troubleshooting skills, set of Windows system and MS O365 related knowledge is also required. v Knowledge and work experience in any Service Desk management tool like Service Now, Workspace One, JAMF, InTune etc.
Provide technical support to meet end user's satisfaction · 
Monitor and respond rapidly and effectively to received requirements from users through the IT Service desk
 · Monitor Service Desk tickets assignment and process quests based on prioritization on impact.
 · Modify configurations, utilities, software default settings, etc. for the local workstation 
· Service Desk Tracking software's utilization and maintenance 
· Document the internal procedures · Install, test and configure new workstations which is also containing peripheral equipment and software 
· Escalate issues which is out of Service Desk scope