Service Desk Specialist With Mandarin And English

Provide remote L1 Support to End Users;Analyzing problem & putting correct resolution in place;Troubleshooting and relating resolution procedures to non-technical end- users;Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;Monitoring the correct timelines (SLA);Contact with the end user via phone, e-mail & chat;Providing input toward Knowledge base maintenance;Working on 8h shifts from our office located in KL (100% onsite, no possibility of hybrid or remote work), possibility of taking a shift during the weekends;#J-18808-Ljbffr