Our Opening and Your Responsibilities
Key Purpose of the Role:Responsible for coordinating and scheduling service orders for our field technicians, ensuring efficient use of resources and timely response to customer requests.
Your Responsibilities:
Schedule and dispatch service technicians to customer locations based on priority, urgency, and technician availability.
Monitor and track the status of service orders to ensure timely completion and customer satisfaction.
Communicate effectively with customers to provide updates on service order status and address any concerns or questions.
Optimize available field service resources by assigning service assignments to technician dashboard.
Follow up on open orders (RFS status) for unplanned service orders and (incomplete status) for all types of service orders.
Coordinate with SCM for part transfer requests to the right tech location and ensure parts consumed by tech in DSM.
Manage job loading, productivity, and workload distribution across FST to maximize field force efficiency.
Collaborate with Field Service tech and scheduler to ensure route optimization/planning, reducing technician's windshield to wrench ratio.
Adhere to SLA and response time as per service contract agreement.
Handle emergency service requests and resolve scheduling conflicts as they arise.
Provide exceptional customer service and support to both internal and external stakeholders.
Backup team member on planned service job scheduling in their absence.
What You Need to Succeed
Competencies:
Good interpersonal and verbal/written communication skills.
Ability to work in a fast-paced environment and handle high-pressure situations.
Team player with a positive attitude and a customer-focused mindset.
Strong organizational and multitasking skills with attention to detail.
Self/planning management.
Mandatory:
Diploma or degree holder.
Fresh graduate/with experience.
Self-starter with a proactive approach.
Preferred:
Prior knowledge in handling Salesforce/SAP CRM platform.
Previous experience in dispatch, logistics, or a customer service role preferred.
Our Offer to You
Stable employment conditions based on the contract of employment.
1.5 months annual bonus (fixed).
Medical care with the dental package.
Life insurance.
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender, and ethnicity. For more information on our commitment to Sustainability, Diversity, and Equal Opportunity please visit ushere .#J-18808-Ljbffr