Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to join us! To know us better, check out this videohere .WHAT YOU WILL OWN:Ensure the highest quality of customer service to vendors.
Process orders and manage relationships with hundreds of restaurants.
Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses.
Ensure that processes are followed and bring in new ideas for improvements.
Constantly work towards improving customer experience.
Handle customers' and vendors' requests, as well as external communication with them.ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:Candidates have at least an SPM or Diploma certificate.
At least 1 - 2 years of working experience in the customer service field are preferable.
Fresh graduates are welcome to apply.
Required languages: English & Malay, Mandarin OR Cantonese.
Able to work in a fast-paced, high-intensity work environment.
Flexible and able to adapt to fast changes.
Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays).
Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM.
Able to join 20 days of training.Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Role?
Do you have customer service experience?
How would you rate your English language skills?
Which of the following languages are you fluent in?
Are you willing to undergo a pre-employment background check?
How much notice are you required to give your current employer?#J-18808-Ljbffr