Service Leader

1.
Customer Experience
- Greet and engage with customers to ensure satisfaction.
- Resolve customer complaints promptly and professionally.
- Monitor the dining area to maintain a clean and pleasant environment.
2.
Team Leadership and Development
- Supervise and mentor the service team.
- Conduct training sessions to ensure staff provide excellent service.
- Schedule shifts and allocate tasks to optimize efficiency and coverage.
3.
Operational Excellence
- Oversee the flow of orders between the front and back of the house.
- Manage seating arrangements to balance service efficiency and guest comfort.
- Monitor service speed and quality to meet restaurant standards.
4.
Sales and Promotions
- Encourage upselling of menu items and promotions.
- Work with the marketing team to implement campaigns and special offers.
- Track guest feedback to identify areas for improvement.
Qualifications:
- Strong interpersonal and communication skills.
- Ability to handle high-pressure situations with poise.
- Familiarity with restaurant point-of-sale systems.
- Passion for delivering outstanding customer service.#J-18808-Ljbffr