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ResponsibilitiesOversees the development and maintenance of Service Level Agreement and charging mechanisms for the services provided.
Ensure constant engagement with the key stakeholders in Business Units to ensure ongoing maintenance of the Service Level Agreements.
Establish timely reporting (e.g. monthly, ad-hoc reporting) and ensure information produced for reporting is aligned to SSC and/or Business Units demand.
Monitor service delivery and ensure that failed service levels are escalated, analysed, resolved and followed-up on a timely basis.
Monitor accurate and timely reporting including Power BI maintenance.
Manage and implement continuous improvement initiatives.
Proactively manage staff motivation, morale and turnover.
Manage performance and career development of team members.
Allocate resources and responsibilities across team members.
Monitor resource utilization and ensure balanced workload among team members.
Manage stakeholder governance meetings including planning, organizing and driving with key team members.
Introduce and manage service line activities for shared service center including service catalogue, standard operating procedures, customer survey, ServiceNow etc.
Required ProfileRecognized degree in Finance/Accounting or relevant disciplines; or professional qualifications such as ACCA, CPA.
5 - 7 years relevant work experience with at least 2 years in a supervisory position.
Experience in Shared Services Centre will be preferred.
Exposure in large and reputable organization would be an added advantage.
Experience in Customer Relationship Management roles would be an added advantage.
Experience in:
Defining and managing SLAs and contracts.
Management reporting.
Business process re-engineering and strong business process knowledge.
Assessing and measuring improvement initiatives.
Good command of English with excellent written and verbal communication skills.
Proficiency in SAP system, Power BI and computer applications (Microsoft Office applications - Outlook, Excel, Word, PowerPoint, etc.).
Strong team management, negotiation and problem-solving skills.
Excellent commercial knowledge of the business area and local financial environment.
Strong communication and interpersonal skills and ability to interact well with all the process actors in the chain.
About ArkemaArkema is a world leader inInnovative Materials for a Sustainable Worldwith the ambition to become a pure Specialty Materials player. We thrive asOne Arkema , comprised of many businesses and brands including Bostik, ArrMaz, and more, operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% is allocated to R&D for 1,800 researchers in 17 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you throughwww.arkema.comto learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together.What are you made of?
The legal information below pertains specifically to positions posted in the United States; however, we strive for diversity, equity and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
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