Add expected salary to your profile for insights.
Job Responsibilities:Primary accountability for customer service within nominated Carrier, OTT & enterprise accounts.
Implement corrective and preventive actions to resolve customer issues.
Perform regular review meetings with customers.
Maintain and improve IB service quality through working with internal and external parties.
Develop and perform customer satisfaction management activities at all aspects.
Manage customer escalation through effective resolution of problems.
Requirements:Degree in any discipline, preferably with some technical knowledge.
Minimum 3 years relevant service management experience in telecom field.
Customer Service skills and experience are mandatory.
Good experience with international telecom products.
Proficiency in MS Office.
Highly organized, analytical, initiative, disciplined, independent, and able to work flexible hours.
Good inter-personal & communication skills, with team spirit.
Result-oriented, good negotiation skill & good presentation skill.
Good command of both English and Chinese (Cantonese & Mandarin).
We offer a competitive salary package and career development opportunities.
Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking "APPLY NOW".
We are an equal opportunity employer and welcome applications from all qualified candidates.
Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited.
Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.
Information of unsuccessful candidates will be destroyed within six months.#J-18808-Ljbffr