Company Background: We are representing our client who provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets in Sea Freight and Air Freight is looking for Service Quality Senior Specialist to join the team Job Responsibilities: Service Excellence Ensure service quality/delivery performances Successful collaboration with IT and other key business functions to develop, test, and successfully implement new/improved services, processes, or applications that meet customer and business objectives Ensure effective and efficient adoption and adaptation of information technology as an enabler in operating processes.
Investigate and determine root cause(s) of all SIO/NCR and KPI shortfalls Understand and leverage on success stories in KPI performance and facilitate the sharing of these success stories across all countries in the region.
Lead internal efficiency and productivity initiatives Supports and active participation in customer acquisition process Process Management Strategic process evaluation to identify business goals and objectives Process analysis to review and evaluate the effectiveness of the current processes and operational performance issues Support the design of efficient processes and strategies and present implementation recommendations Technology support to define required technology upgrades or changes necessary to implement the new processes and approaches.
Change management support to provide guidance on managing the impact of change and easing the transition to new processes Operational performance support to design and deliver education to support process owners impacted by the change and quality control mechanisms to ensure process stability and capability Coordinates studies of operational and performance data and identifies opportunities to align business processes with information technology, documentation, physical and financial flows Implementation Lead new customer/business implementation for the region Develop implementation plan and timeline Work closely with stakeholders, to ensure seamless implementation and adherence to project milestones Training Initiate training programs to ensure staff are qualified and complied with operational standards as agreed with customers Organize, prepare, and support customer performance reviews Job Requirements: Degree in an Engineering discipline Minimum 3 years direct working experience in similar shipping industry Candidates must have experiences in Service Excellence, Process Engineering & Improvement & Implementation Job Details: Permanent employment Working hours : Mon - Fri (8.30am - 5.30pm) Hybrid working arrangement Benefits: 13 months salary Medical Allowance Insurance is provided Qualified and interested candidates may apply online or email your updated resume to siti(at)talentrecruit.com.my .
Only shortlisted candidates will be notified.