Company Background:
We are representing our client who provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets in Sea Freight and Air Freight is looking forService Quality Senior Specialist to join the team
Job Responsibilities:
Service Excellence
Ensure service quality/delivery performances
Successful collaboration with IT and other key business functions to develop, test, and successfully implement new/improved services, processes, or applications that meet customer and business objectives
Ensure effective and efficient adoption and adaptation of information technology as an enabler in operating processes.
Investigate and determine root cause(s) of all SIO/NCR and KPI shortfalls
Understand and leverage on success stories in KPI performance and facilitate the sharing of these success stories across all countries in the region.
Lead internal efficiency and productivity initiatives
Supports and active participation in customer acquisition process
Process Management
Strategic process evaluation to identify business goals and objectives
Process analysis to review and evaluate the effectiveness of the current processes and operational performance issues
Support the design of efficient processes and strategies and present implementation recommendations
Technology support to define required technology upgrades or changes necessary to implement the new processes and approaches.
Change management support to provide guidance on managing the impact of change and easing the transition to new processes
Operational performance support to design and deliver education to support process owners impacted by the change and quality control mechanisms to ensure process stability and capability
Coordinates studies of operational and performance data and identifies opportunities to align business processes with information technology, documentation, physical and financial flows
Implementation
Lead new customer/business implementation for the region
Develop implementation plan and timeline
Work closely with stakeholders, to ensure seamless implementation and adherence to project milestones
Training
Initiate training programs to ensure staff are qualified and complied with operational standards as agreed with customers
Organize, prepare, and support customer performance reviews
Job Requirements:
Degree in an Engineering discipline
Minimum 3 years direct working experience in similar shipping industry
Candidates must have experiences in Service Excellence, Process Engineering & Improvement & Implementation
Job Details:
Permanent employment
Working hours : Mon - Fri (8.30am - 5.30pm)
Hybrid working arrangement
Benefits:
13 months salary
Medical Allowance
Insurance is provided
Qualified and interested candidates may apply online or email your updated resume tositi(at)talentrecruit.com.my .
Only shortlisted candidates will be notified.#J-18808-Ljbffr