Service Technician

Service Technician / Service Advisor / Parts Officer / Warranty Officer
(Multiple posts available)
Responsibilities:
Dealing directly with customers by phone, email, live chat, or social media.
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Ensuring and providing quality service to both internal and external customers.
Maintaining customer records by updating account information.
Recording details of inquiries, comments, and complaints.
Compiling reports on overall customer satisfaction.
Contributing to team effort by accomplishing related results as needed.
Performing other related duties as required.
Able to lead a team.
Knowledge and interest in automotive.
Tech-savvy and possess computer skills.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a service adviser?
Do you have customer service experience?
Do you have experience performing automotive vehicle services?#J-18808-Ljbffr