Sg Shopeepaylater

Key Responsibilities- ** Working hours**:9.30am - 6.30pm, Mon-Fri- ** Working arrangement**:WFO- Responsible for collecting and negotiating past due payments- Comply with over-all call quality standards- Provides exceptional service while being empathetic when evaluating customers' situations to provide relevant solutions- Works in a professional, customer-centric, and high-volume environment.- Making outbound calls to determine the reason for delinquency.- Meet defined team goals and activity metrics- Responsible in reviewing the general accounts collection and determining the accounts that require escalationKey Requirements:- Good command of English- ** Have previous experience in Collections.**:- Have good composure and showcase excellent problem solving skills- Strong interpersonal skills- Good-natured and able to handle stress well.- Staying in Klang Valley area (laptop collection is required)- Able to start immediately